Funeral Services
Compassionate care in difficult times: comprehensive, dignified funeral solutions, available 24/7.
Compassionate care in difficult times
At Sibalelwa Funeral Services, we provide comprehensive funeral solutions so that families can focus on honouring their loved ones.
Our services include open casket services, body pick-up, mortuary services, death registration, repatriation and cemetery setup decor.
What we take care of
Open casket services
Open casket funeral services, with open-face, halfview and dome casket options across our packages.
Body pick-up & mortuary
Body pick-up and mortuary services, handled with care and dignity.
Death registration
We assist with death registration, so families have one less thing to manage.
Repatriation
Repatriation of the deceased within South African borders.
Cemetery setup decor
Cemetery setup and decor, including tables, a toilet, a standard tent and chairs as set out in our packages.
24/7 availability
Our line is available 24/7 on +27 67 764 2570.
What to do when a loved one passes
A calm, step-by-step guide for the first hours and days. We are available 24/7 to help.
Call for help
If the death was unexpected or at home, call emergency services or the family doctor so that the death can be confirmed. If it was unnatural (for example an accident), the police must be notified.
Get the medical certificate
The doctor (or the forensic pathologist, in an unnatural death) completes the medical certificate of cause of death, Form DHA-1663 (often called the BI-1663).
Call us, any time
Call our 24/7 line on +27 67 764 2570. We arrange body pick-up and mortuary services.
Register the death
The death is registered with the Department of Home Affairs, which then issues the death certificate. We assist families with death registration.
Plan the funeral
Choose the service, casket, venue and cemetery arrangements. If the deceased had a policy with us, we will explain what the package covers.
Submit the policy claim
Gather the documents listed below so the claim can be processed.
Documents usually needed for a funeral claim
Requirements can differ by policy and insurer. Please call us to confirm exactly what is needed for your claim.
[To confirm: the client’s claims process, claim form and payout timeframes]
- Certified copy of the deceased’s ID document
- Certified copy of the claimant’s (or beneficiary’s) ID document
- Death certificate issued by Home Affairs
- Notification of death: Form DHA-1663 (BI-1663), completed by the doctor
- Police report or post-mortem documents, for unnatural deaths
- Claimant’s banking details (bank-stamped letter or recent statement)
- Policy number or membership details
- Completed claim form [Claim form to be provided]
Packages and member benefits
Funeral Packages
Four packages covering up to 10 family members, each including death registration, body pick-up and mortuary services, repatriation within SA borders, cemetery setup decor and airtime.
Compare packagesMgodi Cover & Isiphekiso
Mgodi Cover from R120 for up to 10 family members, plus grocery items for policyholders.
Learn moreSibalelwa Funerals is a registered Financial Services Provider FSP54666. Underwritten by Lion Life Assurance, a registered long-term insurer. Terms and Conditions apply.
Request a call back
Leave your details and we will call you to explain the packages and help you choose the right cover for your family.
- Cover for up to 10 family members
- A casket for every member covered
- 24/7 funeral line
[To confirm: waiting periods, age limits and joining requirements]